Return policy

Return Policy

Thank you for shopping with us. We value your satisfaction and want to ensure you have a smooth return experience. Please read our return policy carefully before making a return request.

Cooling-Off Period (Right of Withdrawal)

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you receive your order.

To exercise your right of withdrawal, please contact us here with your order number and intention to return.

Once approved, we will provide return instructions.

Conditions for Return

  • The item must be unused, unopened, and in the original packaging.
  • Due to hygiene and safety regulations, e-liquids, pods, coils, and opened devices cannot be returned if the packaging seal has been broken.
  • Returned items must be in a resalable condition.
  • We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

You are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.

We recommend using a tracked shipping service. We are not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Faulty or Damaged Products

If your item is faulty or damaged on arrival, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or refund at no extra cost to you.

If you have any questions, feel free to reach out to our customer support team at [email protected].

Quick Return Policy Overview

  • We comply with the EU 14-day right of withdrawal.
  • Items must be unused, unopened, and in original packaging.
  • Due to hygiene and safety reasons, opened e-liquids, pods, coils, and devices are non-returnable.
  • If your product is damaged or incorrect, please contact us within 48 hours of delivery.
  • Return shipping is at the buyer’s expense unless the return is our fault.
  • Refunds are processed to your original payment method within 5–10 business days after inspection.

To request a return, please contact: [email protected]