FAQ
PAYMENT
Which payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, direct bank transfer and more. You can view available payment options at checkout.
Why was my payment declined?
Payments may be declined for reasons such as incorrect credit card details, insufficient funds, or payment provider issues. Please double-check your information or contact your provider to resolve the issue.
How can I obtain an invoice?
You can request an invoice during checkout, and we’ll send it to you via email.
How can I receive an order confirmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, with detailed order information.
How can I request a refund?
If you need a refund, please contact our customer support team with your order details. We’ll help you process it in accordance with our refund policy.
How can I view my order history after payment?
Log in to your account and go to the "My Account" page. In the order history section, you can view payment information and order status for past orders.
SHIPPING
Is free shipping available?
Yes, we offer free shipping for orders over €100.
How are shipping costs calculated?
Shipping costs are based on item weight, shipping destination, and selected shipping method. You can view the shipping cost at checkout.
How long will it take to receive my order?
You’ll receive delivery details in your confirmation email. Delivery times vary depending on the destination.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We’ll investigate and assist in resolving the issue.
How can I track my order?
You can track your order by logging into your account and accessing the "Order History" section. We’ll also send tracking information via email.
RETURNS
I would like to change my ordered items. What should I do?
You can amend your order on or before 2:00 pm on the same day the order was placed. Please contact us at vapesxeu@gmail.com to request changes.
How can I return a product?
Since these are hygiene products with a freshness seal, e-vapes cannot be returned. We’ll only replace defective items.
