FAQ
PAYMENT
Which payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, Credit/Debit Card, Direct Bank Transfer and more. You can view the available payment options on the checkout page.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
How can I obtain an invoice?
You can request an invoice during checkout, and we will send it to you via email.
How can I receive an order confirmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
How can I request a refund?
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
How can I view my order history after payment?
Log in to your account and go to the "My Account" page. In the order history section, you can view payment information and order status for past orders.
SHIPPING
Is free shipping available?
Yes, we are offering free shipping for all orders over €100.
How are shipping costs calculated?
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.
How long will it take to receive my order?
You will receive the delivery details in your confirmation email. Our delivery times vary depending on the destination.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
How can I track my order?
You can track your order by logging into your account and accessing the "Order History" section. We also send order tracking information via email.
RETURNS
I would like to change my ordered items. What should I do?
You can amend your order on or before 2:00 pm on the same day the order was placed. Please contact us at [email protected] to request changes.
How can I return a product?
Since these are hygiene products with a freshness seal, the e-vapes cannot be returned. We will only replace defective items.
